Catering Orders: Changes, Cancellations and Refunds

Last updated: October 27, 2026

Payment

Catering orders are paid in full when you place them online, by card through Square's secure checkout. You'll get a confirmation email with your order number. Prices include the items, the delivery fee (for delivery orders), a 1.5% service and handling fee on family-style orders, and 13% HST.

Changes to your order

Email info@doraji.ca or call (416) 595-5252 with your order number.

  • More than 48 hours before your pickup or delivery time: we can change the date, time, items, headcount or address. If the total goes up, we'll send you a payment link for the difference. If it goes down, we'll refund the difference to your card.
  • Less than 48 hours before:
    • We'll do our best to add items or guests, but can't promise it.
    • By this point we've ordered fresh ingredients and started preparing your food, so if you need to make your order smaller, the items you remove are refunded the same way as a cancellation (see below).

Cancellations

  • More than 48 hours before your pickup or delivery time: full refund.
  • Between 48 and 24 hours before: 50% refund.
  • Less than 24 hours before, or no-show: no refund. Your food is already prepared, and you're welcome to pick it up.

If we have to cancel

If we can't fulfil your order for any reason (for example a kitchen closure, severe weather or an emergency), we'll contact you as soon as we can and give you a full refund, or rebook your order if you'd like.

Problems with your order

If something is missing or wrong, contact us the same day, ideally within 2 hours of pickup or delivery, with your order number and photos if you can.

  • We'll make it right with a replacement, a credit toward your next order, or a refund for the affected items, depending on the situation.
  • We can't offer refunds for food that has been mostly eaten, or for issues reported after the day of the event.

Delivery

  • Please make sure someone is at the delivery address at the delivery time, and tell us about any building access instructions in the order notes.
  • If a delivery is significantly late because of us, contact us and we'll make it right.
  • If the delivery can't be completed because nobody is available or the address is wrong, the order is non-refundable.

Allergies

Our kitchen handles gluten, sesame, soy, egg, fish and other common allergens, so we can't guarantee any dish is free of cross-contamination. Please tell us about allergies when you order. If you have celiac disease or a severe allergy, talk to us before ordering. We can't offer refunds for allergy issues we weren't told about.

How refunds are paid

Refunds go back to the card you paid with, through Square. They usually appear within 4 to 14 business days, depending on your bank.

Contact

info@doraji.ca · (416) 595-5252
Doraji, Wellington Market, The Well, 486 Front Street West, Toronto